Privacy Policy

Background
This Policy applies as between you, the user of this Website and Berkeley Pharma Ltd., the owner and provider of this website. This policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1. Scope

We are committed to safeguarding your privacy rights and ensuring that your personal data is protected. We will:

  1. Use your data in line with the relevant data protection laws
  2. Tell you what information we are collecting, what we will do with it, who it will be shared with and what to do if you have any concerns
  3. Provide you with an option to stop all marketing
  4. Take appropriate steps to prevent unauthorised access to your data
  5. Respond to any queries you have.

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Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

How we use your information

This privacy notice tells you how we will collect and use your personal data for maintaining your online account, fulfilling your orders, customer service enquires, feedback collection and marketing.

Why do we need to collect and store personal data?

For us to provide you with the services available on our website we need to collect personal data about you. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes we would contact you for additional consent and not automatically add you to any marketing channels.

Will we share your personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to us while dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with their procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will we use your personal data?

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will we contact you?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data you about me?

At your request, we can confirm what information we hold about you and how it is processed. If we do hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of [Organisation Name] or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide to access this?

We the following forms of ID when information on your personal data is requested: Passport, driving license, birth certificate or utility bill. We may require you to provide more than one form of ID before releasing data.

  1. Responsibilities
  • The Data Protection Officer (DPO) is responsible for ensuring that this notice is made available to data subjects prior to us collecting/processing your personal data.
  • All Employees who interact with you are responsible for ensuring that this notice is drawn to your attention and that you consent to having your personal data processed.
  1. Privacy notice

 Who are we?

Chemist Extra  is a trading name of Berkeley Pharma ltd, registered in England, company registration number 8537849.

Our Data Protection Officer (DPO) and data protection representatives can be contacted directly here:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: if we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.
  1. Cookies
  • What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

  • What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

  • Disabling Cooking?

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors. Please note that some cookies (or similar technologies) are imperative for the proper functioning of our website, such as keeping track of items in your basket, and accessing your account.